Bancontact is a trusted payment method enabling residents of Belgium to make secure, real-time bank transfers directly from their bank accounts. If you are a fully verified user from Belgium, you can now deposit EUR into your OKX account seamlessly using Bancontact. This guide provides a detailed, step-by-step overview of the deposit process on both web and mobile platforms.
Prerequisites for Using Bancontact
Before initiating a deposit, ensure the following:
- Your OKX account is fully verified, and the name on your OKX account matches the name on your bank account exactly.
- You possess a banking app or card that displays the Bancontact logo.
- You are a resident of Belgium, as this payment method is geographically restricted.
How to Deposit EUR via Bancontact
On the Web Version
- Log in to your OKX account and navigate to Assets, then select Deposit.
- Choose Euro as your deposit currency.
- Select Bancontact as your deposit method and click Next.
- Enter the amount you wish to deposit and proceed by clicking Next.
- Review all the transaction details for accuracy and confirm by selecting Next.
- You will be redirected to the Bancontact payment interface to complete the transaction securely.
On the Mobile App
- Open your OKX app, tap on Deposit, and then select Deposit EUR.
- Choose Bancontact from the list of available payment methods and tap Next.
- Input the deposit amount and tap Next to continue.
- Carefully review your deposit information and finalize the request by tapping Deposit.
- You will be automatically redirected to complete the payment via Bancontact.
Important Note: For a successful transaction, the name on your OKX account must perfectly match the name on your bank account. Deposits originating from third-party accounts will be rejected.
Completing Your Bancontact Payment
To finalize your deposit using Bancontact, follow these steps:
- Select Bancontact as your payment method during checkout on OKX.
- If you are on a desktop, confirm the transaction by scanning the displayed QR code with your banking app or using a card reader.
- If you are using a smartphone, your banking app or Payconiq by Bancontact app will open automatically. Log in to the app and confirm the payment amount to proceed.
- Once confirmed, the funds are transferred to your OKX account instantly.
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Frequently Asked Questions
Why is the 'Deposit EUR' feature not available to me?
Cash deposits are only available in specific regions to comply with local laws. Your account may not be eligible based on your geographic location.
What does the 'Cash deposit unavailable' message mean?
This message indicates that cash payment services are not currently offered in your region. Check the platform periodically for updates on new payment options.
Why are my payment method options limited?
Available payment methods are determined by your provided verification documents, nationality, and residency to ensure compliance with regional regulations.
Why is identity verification required for depositing?
Identity verification is mandatory to adhere to local regulations, maintain platform security, and determine the most suitable payment methods for your region. Bancontact is exclusively for verified Belgian residents.
What types of payments does Bancontact support on OKX?
You can deposit cash from your bank account to your OKX balance using Bancontact. You can also use fiat currency to buy crypto, though this incurs a fee. Note that direct buy transactions are not supported via Bancontact on OKX.
How long does a Bancontact deposit take?
Deposits are credited to your cash balance immediately after the payment is confirmed and approved.
What should I do if my deposit is pending for too long?
Deposits pending for more than 120 minutes are automatically canceled. If your bank account was debited, a refund will be initiated, which can take up to 7 business days. Contact support if you do not receive the refund within this period.
How can I check my cash deposit history?
- On the web: Go to Assets > Deposit > All deposits.
- On the app: Navigate to Portfolio > Transactions and filter for 'Cash deposit' type.
How do I enable EUR withdrawals?
To verify ownership of your receiving account for withdrawals, you can complete a small no-fee deposit via SEPA. This process typically happens automatically during deposits, but a manual SEPA deposit can also enable this feature.