How to Change Your Login Password: A Step-by-Step Guide

Keeping your account secure is a top priority. One of the most effective ways to protect your account is by regularly updating your login password. This guide will walk you through the process of changing your login password on both the app and the web platform, whether you remember your current password or not.

Why Change Your Password Regularly?

Regularly updating your password helps protect your account from unauthorized access. It's especially important to change your password if you suspect any suspicious activity or if you've used the same password for an extended period. A strong, unique password is your first line of defense against potential security threats.

Changing Your Password on the Mobile App

If You Remember Your Current Password

1. Open the application and navigate to the User Center, typically found in the top left corner of the screen.
2. Select Profile and Settings, then locate the Security center option within the Settings menu.
3. Inside the Security center, find the Password and biometrics section and tap on Login password.

4. You will be prompted to fill in the following information:

   • Your Current login password

   • Your New login password (which must meet the following complexity requirements):

     • 8-32 characters in length
     • At least 1 lowercase letter
     • At least 1 uppercase letter
     • At least 1 number
     • At least 1 symbol
   • A verification code sent to your phone/email or generated by your Google Authenticator app.
5. Confirm the changes. A confirmation email or SMS will be sent to you once the password has been successfully updated.

Important Security Note: For your protection, the withdrawal function will be temporarily disabled for 24 hours if you log in from a new device after changing your password.

If You Have Forgotten Your Password

1. On the login screen, select the Forgot your password option.
2. Enter the phone number or email address associated with your account and select Confirm.

3. You will be guided through a password reset process. You will need to:

   • Create a New password that meets the complexity requirements listed above.
   • Enter a verification code sent to your registered phone number or email address.
4. Select Continue after entering the verification code.
5. Your new password will be updated, and you will be redirected to the login page to access your account with your new credentials.
6. A confirmation email or SMS will be sent to notify you of the successful change.

The same 24-hour withdrawal hold for new device logins applies after a password reset.

Changing Your Password on the Web Platform

If You Remember Your Current Password

1. Log in to your account on the website.
2. Click on your profile icon in the top navigation and select Security from the dropdown menu.
3. Under Security features, locate the Login password option and click on Change password.
4. A form will appear where you must enter your current password, your new password, and any required Two-Factor Authentication (2FA) code.
5. Submit the form. A success notification will confirm the change, and you will receive an email or SMS alert.

The security measure restricting withdrawals for 24 hours on new devices is also in effect after a password change on the web.

If You Have Forgotten Your Password

1. Navigate to the login page and click on the Forgot password link.
2. Enter your registered phone number or email address and click Get verification code.
3. Enter the received code and click Continue.
4. If you have 2FA enabled, you will be prompted to enter your authenticator app code at this stage.
5. Finally, create your new secure password, ensuring it meets all the specified complexity requirements.
6. Click Continue to login to be redirected to the login page, where you can sign in with your new password.
7. You will receive a confirmation message via email or SMS.

Remember, the withdrawal function will be temporarily suspended for 24 hours on any new devices used to log in after this change.

Best Practices for Creating a Strong Password

A strong password is crucial for account security. Here are some tips:

• Length is Key: Always aim for a password that is at least 12 characters long.
• Use a Passphrase: Consider using a random combination of words that are easy for you to remember but hard for others to guess (e.g., "BlueCoffeeMugRainbow!").
• Avoid Personal Information: Never use easily discoverable information like your name, birthdate, or common words.
• Uniqueness: Use a different password for every important online account. 👉 Explore more strategies for managing multiple secure passwords.

Frequently Asked Questions

Q: Why is there a 24-hour withdrawal hold after I change my password and use a new device?
A: This is an essential security feature designed to protect your assets. If someone unauthorized managed to change your password, this hold prevents them from immediately withdrawing your funds from an unrecognized device, giving you time to regain control of your account.

Q: What should I do if I don't receive the email or SMS verification code?
A: First, check your spam or junk mail folder. Ensure you entered the correct email address or phone number. If you still haven't received it, wait a few minutes and try again. If the problem persists, you may need to contact customer support for assistance.

Q: Can I use the same password I had before?
A: No, for security reasons, you cannot revert to a previously used password. You must create a new, unique password each time you change it. This practice ensures that even if an old password was compromised, it can no longer be used to access your account.

Q: Is a Google Authenticator code mandatory for changing my password?
A: It depends on your security settings. If you have enabled Two-Factor Authentication (2FA) on your account, you will be required to provide the code from your authenticator app to change your password, adding an extra layer of security.

Q: How often should I change my login password?
A: It is generally recommended to change your passwords every three to six months. However, you should change it immediately if you suspect any compromise or receive a security alert. Regularly updating your credentials is a key habit for maintaining strong account security.

Q: What makes a password truly strong and secure?
A: A strong password is long (ideally 12+ characters), complex (mixing upper/lower case letters, numbers, and symbols), and unique (not used on any other site). Avoid dictionary words and personal information. 👉 Get advanced methods for creating and storing unbreakable passwords.