We are pleased to introduce OKX SERVIÇOS DIGITAIS LTDA., the dedicated entity serving OKX users in Brazil. This localized platform is designed specifically for Brazilian residents, offering full customer support in your language and enabling seamless deposits and withdrawals in Brazilian Real (BRL). This update aims to make your digital asset management smoother and more convenient.
To ensure a successful transition to this new entity, all user accounts must only contain tokens that are supported locally. If you currently hold any tokens not available on the Brazilian platform, you must take one of the following two actions before the migration deadline:
- Convert the unsupported token into a locally available token.
- Withdraw the unsupported token to an external wallet.
If no action is taken, any locally unsupported tokens will be frozen. You will still be able to withdraw them to another wallet at a later date, but they will not be accessible for trading on the platform. 👉 View the full list of supported digital assets
Additionally, you are required to set all your Trading accounts and subaccounts to "No Margin" mode. You must also complete the identity verification process by the deadline specified in the email sent to your registered address. Failure to do so will result in your account being frozen. Please be assured that even if your account is frozen, you will retain full access to withdraw your funds at any time.
We also recommend that you take a moment to close all open margin positions, including any positions in perpetual swaps, futures, and options. Furthermore, please redeem all funds from Grow products such as Earn, Loan, and Jumpstart.
These steps are essential for a seamless transition to our new, improved local service. We are committed to providing you with a superior experience and are excited to continue being a part of your digital asset journey.
Frequently Asked Questions
What is OKX SERVIÇOS DIGITAIS LTDA.?
This is OKX's new dedicated legal entity for users residing in Brazil. It provides a localized platform with support in Portuguese, customer service, and direct BRL transactions.
What happens to my unsupported tokens if I don't act before the migration?
Any tokens not supported by the local Brazilian entity will be frozen in your account. They will not be available for trading, but you can always withdraw them to an external wallet.
Why do I need to switch to "No Margin" mode?
This is a mandatory requirement to ensure all accounts are in a simple, risk-off state before the technical migration begins. It helps prevent any potential issues with complex leveraged positions during the transition.
My account was frozen because I missed the deadline. Can I get my funds?
Yes. Even if your account is frozen for not completing verification or switching modes, you will always have the ability to withdraw your funds to a personal wallet.
Where can I see the deadline for completing these actions?
The specific deadline is communicated in an email sent to your registered email address. Please check your inbox for this important message.
What should I do with my funds in Earn or other Grow products?
You must redeem all funds from Grow products like Earn, Loan, and Jumpstart before the migration to ensure they are available in your spot wallet for the transition.