Introduction to Mobile Ticketing
Crypto.com Arena has fully transitioned to digital ticketing to enhance security and convenience for all attendees. This system requires tickets to be scanned directly from a mobile device upon entry. For Premium Members, this process is managed through a specialized portal designed to streamline your event experience.
This guide covers everything you need to know about managing your Premium tickets, from accessing your account to transferring seats to friends. We'll walk you through the essential steps and answer the most common questions.
Understanding the Premium Member Portal
The Premium Member Portal is the central online platform for managing your Crypto.com Arena Premium tickets. This dedicated portal allows you to handle all aspects of your ticket ownership digitally.
Through this secure portal, you can quickly transfer tickets to others, sell seats you won't be using, and purchase exclusive offers available only to Premium Members. It serves as your one-stop shop for all ticket-related activities, replacing traditional paper-based methods.
To access the Premium Member Portal, you can visit the designated login page. You will need your AXS account credentials to enter the portal and manage your tickets.
How to Access and Use Your Tickets
Getting Started with the Portal
Accessing your tickets begins with logging into the Premium Member Portal. Once inside, you'll find an intuitive interface that displays your upcoming events and ticket inventory.
The portal allows you to view your seats, see event details, and perform various actions with your tickets. The design prioritizes ease of use, ensuring you can manage your tickets with minimal effort.
Mobile App Requirements
Since all tickets must be scanned from a mobile device, you'll need to have the AXS app installed on your smartphone. The app is available for both iOS and Android devices through their respective app stores.
👉 Download the official ticketing app here
The AXS app stores your tickets securely and generates the necessary barcode for arena entry. Make sure to download the official app rather than using third-party alternatives to ensure smooth entry to events.
Transferring and Selling Tickets
How to Transfer Tickets to Others
Ticket transferring allows you to send tickets electronically to anyone with a valid email address. This process can be completed through either the Premium Member Portal or the AXS mobile app.
When you transfer tickets, your recipient receives a notification email with instructions on how to claim them. They'll either create a new account or accept the tickets into their existing AXS account. Once transferred, the tickets are removed from your account and cannot be used for entry.
Understanding Transfer Restrictions
There are certain circumstances when ticket transfers may not be available. If an event has transfer restrictions or a delay in place, the transfer option will be temporarily disabled in your portal.
These restrictions are typically event-specific and determined by the event organizer. If you encounter issues transferring tickets, check back closer to the event date or contact Premium Services for assistance.
Selling Your Tickets
If you cannot attend an event, you can sell your tickets through the Premium Member Portal. The process involves listing your tickets for sale at your desired price point.
Applicable fees will be displayed when you list your tickets for sale. These fees cover processing costs and platform maintenance. Once your tickets sell, the funds can be deposited directly into your bank account via electronic transfer.
Entry Procedures Without a Smartphone
Alternative Entry Method
If you don't have a smartphone available for entry, Crypto.com Arena provides an alternative method. You can use a credit card linked to your account for venue access.
To set this up, visit the Premium Member Portal website and log in with your AXS account. Navigate to the "Your Account" tab, then select "Payments." Under "Cards For Entering Events," add your credit card information.
At the event, you can swipe this card for entry. Note that your entire party must be present when swiping the card, as it grants entry for all tickets associated with your account for that event.
Important Ticket Policies
No Printed Tickets or Screenshots
Crypto.com Arena no longer accepts printed PDF e-tickets or screenshots of mobile barcodes. This policy enhances security and prevents ticket fraud.
The AXS Mobile ID system uses a rotating barcode that refreshes every few seconds, making screenshots ineffective for entry. This dynamic technology ensures that only the current ticket holder can gain access to the venue.
Paper Ticket Conversion
If you previously received paper tickets, note that they will be converted to AXS Mobile tickets when transferred or sold through the Premium Member Portal. Once converted, the paper barcodes become invalid for entry.
This conversion process happens automatically when you initiate a transfer or sale. The system ensures all tickets are properly accounted for and secure throughout the transaction process.
Donation Options
Supporting the Community
Premium Members have the option to donate tickets to the AEG Community Foundation. This program redistributes tickets to local organizations and individuals in need.
To donate, simply transfer your tickets to [email protected] through the Premium Member Portal or AXS app. In the "Notes" field, include your name and email address so the foundation can send you a receipt for your charitable contribution.
Your donation provides valuable experiences to those who might not otherwise attend events at Crypto.com Arena, making a positive impact in the community.
Frequently Asked Questions
How do I access the Premium Member Portal?
You can access the portal through the dedicated login page using your AXS account credentials. The portal is optimized for both desktop and mobile browsing, though ticket management is best done on a larger screen.
What if I have trouble with the AXS app?
Ensure you have the latest version of the app installed from official app stores. If problems persist, contact your Premium Services Manager or the arena's Premium hotline for technical support with your mobile tickets.
Can I use multiple payment methods for ticket purchases?
The Premium Member Portal allows you to store multiple payment methods, but typically only one credit card can be registered for arena entry purposes. Check your account settings to manage your payment options.
How far in advance can I transfer tickets?
Transfer availability depends on the event organizer's policies. Some events allow transfers immediately after purchase, while others may impose restrictions until closer to the event date.
What happens if my transferred tickets aren't claimed?
If your recipient doesn't claim transferred tickets within the specified time frame, the tickets will automatically return to your account. You'll receive notification of the returned tickets.
Are there limits on how many tickets I can transfer?
Most events allow unlimited transfers, but some special events may impose limits. Check the specific event details in your portal for any transfer restrictions.
Additional Support
For questions not covered in this guide, contact your Premium Services Manager directly. They can provide personalized assistance with your account and ticket needs.
You can also reach the Crypto.com Arena Premium hotline at (213) 742-7480 during business hours. The support team is trained to handle various issues related to mobile ticketing and the Premium Member Portal.
Remember to have your account information ready when contacting support to help expedite the assistance process. The team can help with technical issues, transfer problems, and payment questions.