In today's digital asset environment, maintaining a secure and trustworthy trading platform is paramount. This framework outlines the key principles and enforcement measures designed to protect users and ensure a fair marketplace for peer-to-peer (C2C) transactions. Adherence to these guidelines is essential for all participants.
The core objective is to foster a secure ecosystem by identifying and mitigating activities that pose a risk to the platform and its users. The following sections detail specific prohibited behaviors and the corresponding protective measures that may be applied.
Key Prohibited Behaviors and Platform Measures
The platform continuously monitors for activities that deviate from standard practices. The table below summarizes major risk categories and potential outcomes.
| Risk Control Abnormal Behavior | Platform Handling Measures |
|---|---|
| Refusing to cooperate with a risk control review after an account is flagged by the system. | The platform may elevate the user's risk level, freeze C2C trading functions, or suspend other account features until a full review is completed. |
| Being reported or detected for suspected fraud or attempted fraud. | Measures can include freezing C2C trading, blocking withdrawals, or disabling the entire account. Severe cases may be referred to judicial authorities. |
| Allowing account use by others or purchasing coins on someone else's behalf. This includes selling, lending, or leasing your account. | The platform may impose temporary or permanent restrictions on C2C trading, delay or limit withdrawals, or freeze the account. User Tip: Protect your personal information to avoid being used for criminal activity. |
| Withdrawing assets to known high-risk external addresses after being detected as abnormal. | The platform may impose temporary or permanent restrictions on C2C trading, delay or limit withdrawals, or freeze the account. |
| Receiving or introducing illegally obtained digital assets or funds. This applies when a user knowingly accepts assets from illegal sources outside the platform. | The platform may impose temporary or permanent restrictions on C2C trading, delay or limit withdrawals, or freeze the account. |
| Being identified as a risk user suspected of participating in or facilitating high-risk or prohibited transactions. | The platform may impose temporary or permanent restrictions on C2C trading, delay or limit withdrawals, or freeze the account. |
| Being subject to a judicial freeze ordered by a law enforcement or regulatory agency. | The platform will strictly comply with official judicial documents to freeze the account. Users must contact the issuing agency to resolve the issue; platform support cannot lift a judicial freeze. |
| Being subject to a judicial inquiry where agencies require account information for investigation. | The platform may restrict some functions of the user's account and any associated accounts. |
| Being reported for causing a counter-party's payment account to be judicially frozen due to suspected high-risk operations. | The platform may directly deem the account abnormal, raise its risk level, and freeze C2C trading until a manual review is conducted. |
This framework applies to all user accounts on the platform. In any trading dispute, the platform's customer support team holds final arbitration authority.
For a deeper dive into secure trading practices and how to protect your account, you can explore our security resources.
Frequently Asked Questions
What should I do if my account is suddenly restricted?
Check your registered email for an official notification from the platform's risk control team. The message should outline the reason for the restriction and any required steps to initiate a review. Always respond through official channels.
How can I avoid violating the policy on 'Receiving illegally obtained funds'?
Be cautious of deals that seem too good to be true. Verify the reputation of your trading counterparty and avoid transactions that originate from unofficial or obscure groups outside the platform's ecosystem. Conducting due diligence is your first line of defense.
What does 'Judicial Freeze' mean for my account?
A judicial freeze is a legal order from a government agency that the platform is obligated to follow. It is not an internal platform decision. You will need to contact the agency that issued the freeze order directly to understand the reason and resolve the underlying matter.
Can I let a trusted friend use my account to trade?
No. Account sharing, even with someone you trust, is a direct violation of the terms of service. Your account is your individual responsibility, and any activity originating from it is tied to your identity, exposing you to significant potential risk.
Why is withdrawing to certain external addresses a high-risk behavior?
Some blockchain addresses are known to be associated with mixing services, gambling platforms, or other illicit activities. Transferring funds to these addresses raises red flags for compliance with financial regulations and platform policy.
How does the platform typically notify users of an issue?
Official communication is always sent through the message center within your account and via the email address you have on file. Be wary of any alleged "support" contacts reaching out through other means like Telegram or WhatsApp, as these are likely scams.