To fully utilize your individual account on our platform, you must complete an advanced identity verification process. This procedure is necessary to meet global Know Your Customer (KYC) requirements, which are designed to protect your account and assets from unauthorized access and fraudulent activities.
By completing identity verification, you contribute to a safer trading environment for all users. It helps prevent fraud, money laundering, and other illegal operations. Once verified, you will be able to trade, deposit funds, and withdraw without restrictions.
Getting Started Online
To begin the verification process via the web platform:
- Log in to your account.
- Navigate to your user profile, typically found in the top-right corner of the screen.
- Click on Verification under your account settings.
- Select Individual Account and choose Continue to proceed.
👉 Access the verification portal here
Getting Started via the Mobile App
If you prefer using the mobile application:
- Open the official app and log in.
- Go to the User Center, often represented by a profile icon.
- Tap on Profile and Settings.
- Select Identity Verification to start the process.
Required Information and Documents
The verification process consists of several steps. You will need to provide personal information, submit identification documents, and take a live selfie.
Basic Personal Information
You must enter the following details accurately:
- Country of residence
- Nationality
- Full legal name (as it appears on your ID)
- Name in local language (if applicable)
- Date of birth
- Residential address
- Type of identity document
- Identity document number
Accepted Identification Documents
We accept government-issued IDs that are valid and current. These may include:
- Passports
- Driver’s licenses
- National identity cards
Your documents must meet these criteria:
- Show your full name, date of birth, issue date, and expiration date
- Be fully visible with all four corners captured in the image
- Be clear, legible, and not blurred or obscured
- Not expired or damaged
- Screenshots or photocopies are not accepted
Selfie Requirements
You will be asked to take a real-time selfie. Please ensure:
- Your entire face is centered within the oval frame
- No obstructions such as masks, hats, or sunglasses
- No glare or reflections from glasses or lighting
- The image is sharp and well-lit
Proof of Address (If Applicable)
In some cases, you may need to provide proof of address. Acceptable documents include utility bills, bank statements, or official government letters. They must:
- Show your current residential address
- Be issued within the last six months (for EEA users) or three months (for other regions)
- Be complete and clearly visible
Note: Make sure all documents are valid and accurately represent your current details.
Submission and Review
After uploading all required documents and information, submit your verification request. Our team will review your application within 24 hours. You will receive a notification once the process is complete.
If you need to modify any submitted data or have questions, you can contact customer support through the live chat feature on the website or app.
Frequently Asked Questions
Why is identity verification required?
Identity verification is a mandatory regulatory requirement aimed at preventing fraud, money laundering, and other illicit activities. It also helps secure your account and assets.
What should I do if my verification is rejected?
If your verification is rejected, review the provided reason and ensure your documents are valid, clear, and up-to-date. You may resubmit with corrected information.
Do I need to submit a new ID if my current one expires?
Yes, if your ID expires, you must update it through the verification page to maintain full account access.
Why was my account frozen?
Accounts may be frozen if users do not complete identity verification within the given period. You can still withdraw funds, but trading may be restricted. Full access is restored after successful verification.
Can I withdraw or swap tokens if my account is frozen?
Yes, you can withdraw funds and swap tokens even if your account is temporarily frozen due to pending verification.
How can I contact support for verification issues?
You can reach our customer service team via the in-app chatbot or the help section on the website.
👉 Get assistance with your verification
Remember, keeping your verification documents updated ensures continuous access to all platform features. If you face any issues, our support team is available to help you through the process.