Depositing AED into your platform account through your local bank is a straightforward process designed for our users in the United Arab Emirates. This method allows you to seamlessly fund your account using your existing banking resources.
To initiate a transfer, you will need to access your bank account and provide the unique details associated with your platform account. This ensures that your funds are accurately and securely credited.
How to Initiate a Cash Transfer
Using the Web Platform
- Log in to your account on the platform’s official website.
- Navigate to the Assets section and select Deposit.
- Choose UAE Dirham (AED) as your deposit currency to begin the process.
Select the cash deposit option for AED transfers.
Using the Mobile App
- Open the platform’s mobile application.
- Go to the Deposit section.
- Select Deposit AED to proceed.
Access the deposit feature directly from the app’s home screen.
Step-by-Step Guide to Adding a Bank Account
Provide Your Bank Details
You’ll need to enter your account holder name and International Bank Account Number (IBAN). You can link up to five different bank accounts for flexibility.- On the web: Select “Add Account” before depositing.
- On the app: Choose “Add Account” from the deposit menu.
Enter the required details accurately to ensure a smooth verification process.
- Review Deposit Instructions
After successfully adding your account, you’ll see a deposit instructions page. The IBAN displayed is a unique beneficiary account linked exclusively to your platform account. Any transfers made to this IBAN will be credited to your platform AED balance. Complete the Transfer
Use the instructions provided to transfer funds from your linked personal bank account to the beneficiary IBAN.⚠️ Note: Some banks may impose a cooling-off period of up to two hours when adding a new beneficiary.
Important Guidelines
- Supported Sources: Only transfers from local UAE bank accounts are accepted. Deposits from cryptocurrency exchanges, cross-border payment providers (such as Revolut or Wise), or e-wallets (e.g., e& money, Careem Pay, Payit, Ziina) are not supported.
- Account Ownership: Ensure that the name on your platform account matches the name on your bank account. Transfers from third-party accounts will be rejected.
- Fees: While we do not charge any fees for AED deposits via bank transfer, your bank may apply additional transaction costs.
- Processing Delays: Deposits may be delayed due to system maintenance or downtime at our banking service provider’s end.
- Currency Restrictions: Only AED deposits are accepted. Transfers in other currencies will be rejected and returned to your account.
For a hassle-free experience, review the full deposit guidelines here.
Frequently Asked Questions
Why can’t I see the “Deposit AED” option?
To comply with local regulations, cash deposit services are only available in specific regions. Your account may not currently be eligible for this feature based on your location or verification status.
Why are only certain payment methods available to me?
The payment methods available on your account are determined by the identity verification documents you provided during onboarding. This ensures compliance with regional laws.
What does the “Cash Deposit Unavailable” message mean?
This message indicates that fiat payment services are currently not supported in your region.
Why is identity verification required for deposits?
Identity verification helps us comply with local regulations, maintain platform security, and offer payment methods suitable for your region.
How can I view my cash deposit history?
- Web: Go to Assets > Deposit > All Deposits.
- App: Navigate to Portfolio > Transactions > Filter by “Cash Deposit” type.
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